Support
Help Desk
- The computer help desk is open to all UVic students for general technical help.
- Hours: Monday to Friday (closed statutory holidays)
- Tel: 250.721.7687
- Email: helpdesk@uvic.ca
- UVic Helpdesk Website
Student Support
The Learn Anywhere web site will direct you to support for technical and academic support.
Course Community, Learning Pod, & Instructor
Please don’t hesitate to reach out to your course community via Mattermost (to the whole group or via DM to individuals or groups) to discuss your work. Your learning pod will also be very important in providing a supportive group of peers to help you to navigate the course. You, of course, are welcome to reach out to your instructor via the email, or Mattermost options provided to you on the course outline and as they appear on the Social Spaces page for your section.
UVic Library
The Ask Us Website contains resources and information including:
– Text a Librarian: 250.514.7085
– Email a Librarian: askref@uvic.ca or use this form
– Live Chat with a Librarian via “AskAway” (click here to see hours for AskAway)
Guide to Education Resources in UVic Libraries
Education Librarian:
Pia Russell, Reference Librarian for Education
Phone: 250.721.8259
E-mail: prussell@uvic.ca
Twitter: @LibrarianPia
Extra Support for Distance Learners:
UVic Distance Learning and Research Infoline Office – specifically for distance education learners making library requests: 1.800.563.9494
