Support

There are many ways to get support for your learning in IED 336:

• Help Desk: The computer help desk is open to all UVic students for technical help.
  • Hours: Monday to Friday 8am-7pm (closed statutory holidays)
  • Tel: 250-721-7687
  • Email: helpdesk@uvic.ca
  • UVic Helpdesk Website

• Education Student Tech Support: Perry Plewes and a co-op student are available for technical help for students in Education courses. If you have any difficulty solving your problem, please give them a call. Their contact information is as follows:
  • Tel: 250.360.6660 (Perry Plewes)
  • Email: felctech@uvic.ca
  • UVic Faculty of Education Help Website
    
    
• UVic Libraries:
  • UVic Library Website
  • The Ask Us Website contains resources and information including:
  • Text a Librarian: 250.514.7085
  • Email a Librarian: askref@uvic.ca or use this form
  • Live Chat with a Librarian via “AskAway” (click here to see hours for AskAway)
  • Guide to Education Resources in UVic Libraries
  • Education Librarian: Pia Russell, Reference Librarian for Education
    • Phone: 250.721.8259 E-mail: prussell@uvic.ca Twitter: @LibrarianPia

• Extra Support for Distance Learners:
  • UVic Distance Learning and Research Infoline Office – specifically for distance education learners making library requests: 1.800.563.9494 UVic Library Services for Distance Students
  • Distance Learning Contacts and How to Request Materials

• Instructor Help: We are available to help and can be contacted via private message on social media, calls or texts on our cell (number provided in class), audio/video calls on Zoom, or you can make an appointment to come and see us for help. Email is the slowest way to reach us and we prefer to provide support just in time as you are experiencing an issue. We also prefer live conversations (phone, audio/video chats) over long emails. We are very approachable and are here to support you.