There are a variety of supports available to you during your courses:

Instructor Help

We can be contacted via email, phone, audio/video calls via Zoom, or you can make an appointment. Please do not hesitate to reach out! We also prefer live conversations (phone, audio/video chats) over long emails. We are very approachable and are here to support you! 

Computer Help Desk

The help desk is available to all UVic students for technical help.
Summer Hours: Monday to Sunday 8am-6pm (closed statutory holidays)
Tel: 250-721-7687
Email:  helpdesk [at] uvic.ca
Website: http://helpdesk.uvic.ca

Education Tech Support

Perry Plewes and a co-op student are available for technical help.  Their contact information is as follows:

Tel: 250-853-3986

Email: felctech [at] uvic.ca

Room A322 MacLaurin

https://www.uvic.ca/education/resources/digital-studios/index.php

UVic Library

McPherson Library Hours: Mon to Fri 7:30-9:00pm (closed statutory holidays)
Research Help Desk Hours: Mon to Fri 10:00am-4:00pm (closed statutory holidays)

Extra Support for Online Learners

UVic Distance Learning and Research Infoline Office – specifically for distance education learners making library requests: 1-800-563-9494

UVic Library Services for Distance Students

Distance Learning Contacts and How to Request Materials

Your Personal Learning Network (PLN) on Social Media

You have the option of seeking support from your growing personal learning network and the broader education and technology communities on social media. To do this, you may post an update using a relevant hashtag or individuals you seek support or insight from. You may also share the direct link to your specific blog post that you want to share to invite support and comments. You may also email/text/DM the blog post to peers, #tiegrad alumni, practicing teachers, etc.

Learning Partner

You are asked to identify one specific “learning partner” with whom you can work and field questions along the way. You are welcome to invite any #tiegrad alumni, practicing teachers, or other educational stakeholders to comment on your blog or provide help with your inquiries.

Learning Pod

You will work together in a group of three or four to help one another with the learning process. On Fridays or other times outside of class, you will take turns showcasing your blog progress. This entails one learner sharing their work to date and the other three members providing peer assessment, reviews, and constructive comments.