Helpdesk

  • The computer help desk is open to all UVic students for general technical help.
  • Hours: Monday to Friday (closed statutory holidays)
  • Tel: 250.721.7687
  • Email: helpdesk@uvic.ca
  • UVic Helpdesk Website

Faculty of Education Student Tech Support

Perry Plewes and a co-op student are available for technical help for students in Education courses. If you have any difficulty solving your problem, please give them a call. Their contact information is as follows:

Course Community, Learning Pod, & Instructor

Please don’t hesitate to reach out to your course community via Mattermost (to the whole group or via DM to individuals or groups) to discuss your work. Your learning pod will also be very important in providing a supportive group of peers to help you to navigate the course. You, of course, are welcome to reach out to your instructor via email, or Mattermost options provided to you on the course outline and as they appear on the Social Spaces page for your section:

UVic Libraries

UVic Library Website

The Ask Us Website contains resources and information including:

–     Text a Librarian: 250.514.7085

–     Email a Librarian: askref@uvic.ca or use this form

–     Live Chat with a Librarian via “AskAway” (click here to see hours for AskAway)

Guide to Education Resources in UVic Libraries

Education Librarian:

Pia Russell, Reference Librarian for Education

Phone: 250.721.8259

E-mail: prussell@uvic.ca

Twitter: @LibrarianPia

Extra Support for Distance Learners:

UVic Distance Learning and Research Infoline Office – specifically for distance education learners making library requests: 1.800.563.9494

UVic Library Services for Distance Students

Distance Learning Contacts and How to Request Materials