Support

There are many ways to get support for your learning in EDCI 339:

• Help Desk: The computer help desk is open to all UVic students for technical help.
  
  • Tel: 250-721-7687
  • Email: helpdesk@uvic.ca
  • UVic Helpdesk Website

• UVic Libraries:
  • UVic Library Website
  • The Ask Us Website contains resources and information including:
  • Text a Librarian: 250.514.7085
  • Email a Librarian: askref@uvic.ca or use this form
  • Live Chat with a Librarian via “AskAway” (click here to see hours for AskAway)
  • Guide to Education Resources in UVic Libraries
  • Education Librarian: Pia Russell, Reference Librarian for Education
    • Phone: 250.721.8259 E-mail: prussell@uvic.ca Twitter: @LibrarianPia

• Extra Support for Distance Learners:
  • UVic Distance Learning and Research Infoline Office – specifically for distance education learners making library requests: 1.800.563.9494 UVic Library Services for Distance Students
  • Distance Learning Contacts and How to Request Materials
    
    
• Learning Pod: You will work together with a group of four classmates to help one another with the learning process. You are required to meet weekly synchronously at a mutually agreed-upon time. You will take turns showcasing your blog progress, where one learner shares their work to date and the other three provide peer assessment and review and comment. You are also expected to discuss and reflect on current resources. 
  
  
• Instructor Help: We are available to help and can be contacted via private message on social media (mattermost), audio/video calls on Zoom, or you can make an appointment to connect for help. Email is the slowest way to reach us and we prefer to provide support just in time as you are experiencing an issue. We also prefer live conversations (audio/video chats) over long emails. We are very approachable and are here to support you.
  
  
• Make sure you know your rights and support options regarding accessibility and accommodations. This video by UVic’s Centre for Accessible Learning may help you to understand your rights and options and how to navigate the system.