{"id":72,"date":"2020-04-30T12:19:06","date_gmt":"2020-04-30T19:19:06","guid":{"rendered":"https:\/\/edtechuvic.ca\/edci335\/?page_id=72"},"modified":"2024-01-06T14:13:54","modified_gmt":"2024-01-06T22:13:54","slug":"support","status":"publish","type":"page","link":"https:\/\/edtechuvic.ca\/edci338\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h4>Helpdesk<\/h4>\n<ul>\n<li>The computer help desk is open to all UVic students for general technical help.<\/li>\n<li>Hours: Monday to Friday (closed statutory holidays)<\/li>\n<li>Tel: 250.721.7687<\/li>\n<li>Email: <a href=\"mailto:helpdesk@uvic.ca\">helpdesk@uvic.ca<\/a><\/li>\n<li><a href=\"http:\/\/helpdesk.uvic.ca\">UVic Helpdesk <\/a><a href=\"http:\/\/helpdesk.uvic.ca\">Website<\/a><u><\/u><u><\/u><\/li>\n<\/ul>\n<h4>Faculty of Education Student Tech Support<\/h4>\n<p>Perry Plewes and a co-op student are available for technical help for students in Education courses. If you have any difficulty solving your problem, please give them a call. Their contact information is as follows:<\/p>\n<ul>\n<li>Tel: 250.360.6660 (Perry Plewes)<\/li>\n<li>Email: <a href=\"mailto:felctech@uvic.ca\">felctech@uvic.ca<\/a><\/li>\n<li><a href=\"https:\/\/www.uvic.ca\/education\/resources\/digital-studios\/index.php\">Education Help Website<\/a><\/li>\n<\/ul>\n<h4>Course Community, Learning Pod, &amp; Instructor<\/h4>\n<p>Please don&#8217;t hesitate to reach out to your course community via Mattermost (to the whole group or via DM to individuals or groups) to discuss your work. Your learning pod will also be very important in providing a supportive group of peers to help you to navigate the course. You, of course, are welcome to reach out to your instructor via email, or Mattermost options provided to you on the course outline and as they appear on the Social Spaces page for your section:<\/p>\n<ul>\n<li><a href=\"https:\/\/edtechuvic.ca\/edci338\/social-spaces\/\">A01 Social Spaces (Maryam)<\/a><\/li>\n<\/ul>\n<h4>UVic Libraries<\/h4>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/\">UVic Library Website<\/a><\/p>\n<p>The <a href=\"https:\/\/www.uvic.ca\/library\/research\/ask\/index.php\">Ask Us Website<\/a> contains resources and information including:<\/p>\n<p>&#8211; \u00a0\u00a0\u00a0 Text a Librarian: 250.514.7085<\/p>\n<p>&#8211; \u00a0\u00a0\u00a0 Email a Librarian: <a href=\"mailto:askref@uvic.ca\">askref@uvic.ca<\/a> or use this <a href=\"https:\/\/www.uvic.ca\/library\/research\/ask\/askref.php\">form<\/a><\/p>\n<p>&#8211; \u00a0\u00a0\u00a0 Live Chat with a Librarian via \u201c<a href=\"https:\/\/ca.libraryh3lp.com\/chat\/uvic@chat.ca.libraryh3lp.com?skin=15829%20\">AskAway<\/a>\u201d (<a href=\"https:\/\/www.uvic.ca\/library\/research\/ask\/index.php\">click here to see hours for AskAway<\/a>)<\/p>\n<p><a href=\"https:\/\/libguides.uvic.ca\/\">Guide to Education Resources in UVic Libraries<\/a><\/p>\n<h4>Education Librarian:<\/h4>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/research\/librarians\/prussell\/index.php\">Pia Russell, Reference Librarian for Education<\/a><\/p>\n<p>Phone: 250.721.8259<\/p>\n<p>E-mail: <a href=\"mailto:prussell@uvic.ca\">prussell@uvic.ca<\/a><\/p>\n<p>Twitter: <a href=\"https:\/\/twitter.com\/LibrarianPia\">@LibrarianPia<\/a><\/p>\n<h4>Extra Support for Distance Learners:<\/h4>\n<p>UVic Distance Learning and Research Infoline Office \u2013 specifically for distance education learners making library requests: 1.800.563.9494<\/p>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/locations\/home\/iline\/\">UVic Library Services for Distance Students<\/a><\/p>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/locations\/home\/iline\/contact.php\">Distance Learning Contacts and How to Request Materials<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk The computer help desk is open to all UVic students for general technical help. Hours: Monday to Friday (closed statutory holidays) Tel: 250.721.7687 Email: helpdesk@uvic.ca UVic Helpdesk Website Faculty of Education Student Tech Support Perry Plewes and a co-op&#8230; <a class=\"more-link\" href=\"https:\/\/edtechuvic.ca\/edci338\/support\/\">Continue Reading &rarr;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/pages\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":5,"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":1606,"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/pages\/72\/revisions\/1606"}],"wp:attachment":[{"href":"https:\/\/edtechuvic.ca\/edci338\/wp-json\/wp\/v2\/media?parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}