{"id":72,"date":"2023-01-01T12:19:06","date_gmt":"2023-01-01T20:19:06","guid":{"rendered":"https:\/\/edtechuvic.ca\/edci335\/?page_id=72"},"modified":"2023-04-22T14:23:07","modified_gmt":"2023-04-22T21:23:07","slug":"support","status":"publish","type":"page","link":"https:\/\/edtechuvic.ca\/edci335\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h4>Help Desk<\/h4>\n<ul>\n<li>The computer help desk is open to all UVic students for general technical help.<\/li>\n<li>Hours: Monday to Friday (closed statutory holidays)<\/li>\n<li>Tel: 250.721.7687<\/li>\n<li>Email: <a href=\"mailto:helpdesk@uvic.ca\">helpdesk@uvic.ca<\/a><\/li>\n<li><a href=\"http:\/\/helpdesk.uvic.ca\">UVic Helpdesk <\/a><a href=\"http:\/\/helpdesk.uvic.ca\">Website<\/a><u><\/u><u><\/u><\/li>\n<\/ul>\n<h4>Student Support<\/h4>\n<p>The<a href=\"http:\/\/learnanywhere.uvic.ca\/\"> Learn Anywhere web site<\/a> will direct you to support for technical and academic support.<\/p>\n<h4>Course Community, Learning Pod, &amp; Instructor<\/h4>\n<p>Please don&#8217;t hesitate to reach out to your course community via Mattermost (to the whole group or via DM to individuals or groups) to discuss your work. Your learning pod will also be very important in providing a supportive group of peers to help you to navigate the course. You, of course, are welcome to reach out to your instructor via the email, or Mattermost options provided to you on the course outline and as they appear on the Social Spaces page for your section.<\/p>\n<h4>UVic Library<\/h4>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/\">UVic Library Website<\/a><\/p>\n<p>The <a href=\"https:\/\/www.uvic.ca\/library\/research\/ask\/index.php\">Ask Us Website<\/a> contains resources and information including:<\/p>\n<p>&#8211; \u00a0\u00a0\u00a0 Text a Librarian: 250.514.7085<\/p>\n<p>&#8211; \u00a0\u00a0\u00a0 Email a Librarian: <a href=\"mailto:askref@uvic.ca\">askref@uvic.ca<\/a> or use this <a href=\"https:\/\/www.uvic.ca\/library\/research\/ask\/askref.php\">form<\/a><\/p>\n<p>&#8211; \u00a0\u00a0\u00a0 Live Chat with a Librarian via \u201c<a href=\"https:\/\/ca.libraryh3lp.com\/chat\/uvic@chat.ca.libraryh3lp.com?skin=15829%20\">AskAway<\/a>\u201d (<a href=\"https:\/\/www.uvic.ca\/library\/research\/ask\/index.php\">click here to see hours for AskAway<\/a>)<\/p>\n<p><a href=\"https:\/\/libguides.uvic.ca\/\">Guide to Education Resources in UVic Libraries<\/a><\/p>\n<h4>Education Librarian:<\/h4>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/research\/librarians\/prussell\/index.php\">Pia Russell, Reference Librarian for Education<\/a><\/p>\n<p>Phone: 250.721.8259<\/p>\n<p>E-mail: <a href=\"mailto:prussell@uvic.ca\">prussell@uvic.ca<\/a><\/p>\n<p>Twitter: <a href=\"https:\/\/twitter.com\/LibrarianPia\">@LibrarianPia<\/a><\/p>\n<h4>Extra Support for Distance Learners:<\/h4>\n<p>UVic Distance Learning and Research Infoline Office \u2013 specifically for distance education learners making library requests: 1.800.563.9494<\/p>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/locations\/home\/iline\/\">UVic Library Services for Distance Students<\/a><\/p>\n<p><a href=\"https:\/\/www.uvic.ca\/library\/locations\/home\/iline\/contact.php\">Distance Learning Contacts and How to Request Materials<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help Desk The computer help desk is open to all UVic students for general technical help. Hours: Monday to Friday (closed statutory holidays) Tel: 250.721.7687 Email: helpdesk@uvic.ca UVic Helpdesk Website Student Support The Learn Anywhere web site will direct you&#8230; <a class=\"more-link\" href=\"https:\/\/edtechuvic.ca\/edci335\/support\/\">Continue Reading &rarr;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/pages\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":9,"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":1792,"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/pages\/72\/revisions\/1792"}],"wp:attachment":[{"href":"https:\/\/edtechuvic.ca\/edci335\/wp-json\/wp\/v2\/media?parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}